Your privacy is our priority. By creating an account with 255bet, you are agreeing to this Privacy Policy. Please read the full policy carefully.
1 Introduction & Scope
255bet (referred to herein as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how 255bet collects your personal information, how that information is used and stored, and the circumstances under which it may be shared with third parties.
This policy applies to all services provided through 255bet's website, mobile app, and any other digital channels. It applies to all users accessing our platform from Bangladesh and elsewhere. 255bet complies with international data protection standards.
By using 255bet's services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team.
2 What information we collect
255bet collects two types of information from users: information you provide directly, and information collected automatically. Every piece of data collected has a specific purpose, and we never collect more than what is necessary.
| Data Type | Description | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email address, mobile number, mailing address | Account communication and verification |
| Financial information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, device ID | Security & Fraud Prevention |
| Usage Information | Gaming history, login times, session data | Service Improvement & Responsible Gaming |
- Information provided during registration is stored directly
- Some information is collected automatically via cookies and tracking pixels while browsing the platform
- Documents uploaded for KYC verification are stored on secure servers
- Transaction confirmation details are received from third-party payment providers
3 How we use your information
255bet uses collected information solely for specific, legitimate purposes. We use your data to build a better and safer gaming experience. Under no circumstances does 255bet use your information for unauthorized purposes.
- For account creation, management, and verification
- To process deposit and withdrawal transactions
- To provide customer support services
- To send promotional offers and bonuses (based on consent)
- To detect fraud, money laundering, and illegal activity
- To operate responsible gaming programs
- To improve platform services and user experience
- To fulfill legal obligations
Marketing Communications: 255bet only sends you promotional messages and offers with your consent. You may withdraw that consent at any time.
4 Information Sharing & Third Parties
255bet never sells your personal information to third parties. In certain situations, limited data may need to be shared with trusted partners — and when it is, sharing is kept to the minimum necessary for a specific purpose.
- Payment Processor: Necessary information is shared with bKash, Nagad, and other payment gateways to complete deposits and withdrawals
- Identity Verification Service: Documents are shared with licensed verification agencies for the KYC process
- Technology Partner: Cloud and technology service providers that support platform operations
- Regulatory Authority: Disclosure of information to government or regulatory authorities where legally required
- Legal proceedings: Upon a valid court order or lawful request from a law enforcement agency
Important: 255bet never sells or transfers your personal information to advertising companies, data brokers, or any unrelated third parties.
5 Cookies and tracking technologies
The 255bet platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the platform remember your preferences and session information.
- Essential cookies: Essential for login sessions and security — cannot be disabled
- Functional cookies: Saves language preferences and user settings
- Analytics Cookies: Used to review platform performance
- Marketing Cookies: Used to show relevant offers, activated based on consent
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some 255bet features. We do not use third-party tracking pixels that send your data externally.
6 Data Retention Period
255bet retains your information only for as long as necessary. Retention periods are determined by legal obligations, dispute resolution requirements, and service needs.
| Data Type | Retention Period |
|---|---|
| Account information (active) | For the duration the account remains active |
| Transaction Records | 5 years after account closure |
| KYC documents | As required by law (typically 5 years) |
| Customer support communications | 2 years after last contact |
| Usage Logs & Session Data | 6 months |
| Marketing Preferences | Until consent is withdrawn |
Once the designated retention period expires, 255bet securely deletes or anonymizes your data. You may also request deletion yourself, though complete removal may not always be possible where legal obligations apply.
7 Data Protection Measures
255bet follows the highest industry standards to protect your data. Our security measures are robust not only at the technical level, but also at the organizational and procedural levels.
- All data transmissions are encrypted using TLS 1.3
- AES-256 encryption is applied at the server level
- Two-Factor Authentication (2FA) supported
- Regular penetration testing and security audits are conducted
- Staff access to information is restricted on a need-to-know basis
- Automated system for detecting and blocking suspicious activity
- Policy to notify users within 72 hours in the event of a data breach
Security Vulnerability Report: If you notice any security vulnerability on the 255bet platform, please notify our support team immediately. We welcome responsible disclosure.
8 Your privacy rights
255bet believes every user should have full control over their own data. We therefore grant you the rights listed below and are committed to helping you exercise them.
Right to Access Information
You may request a copy of all information 255bet holds about you at any time.
Right to Rectification
You can contact our support team to request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances, subject to legal obligations.
Right to Restrict Processing
You have the right to request that the use of your information be restricted to specific purposes.
Right to Data Portability
You may request a copy of your information in a common format (such as CSV).
Right to object
You can object to the use of your data for marketing or profiling purposes.
To exercise these rights, submit a request to our support team via email or live chat. 255bet typically responds to such requests within 30 business days.
9 Minor Protection Policy
255bet strictly prohibits registration and use of its services by anyone under the age of 18. Protecting the privacy and safety of minors is one of 255bet's foremost responsibilities. We make no compromises on age verification.
- Age verification is mandatory at the time of registration
- Additional KYC documents may be requested in suspicious cases
- Any account identified as belonging to a person under 18 will be closed immediately
- Any data from minors collected inadvertently is deleted immediately
If you believe a minor is using the 255bet platform, please contact our support team right away. We will investigate promptly and take the necessary action.
10 International data transfers
As an international platform, 255bet may sometimes process or store your data on servers outside your country. In such cases, we ensure that transferred data receives the same level of protection.
- Standard Contractual Clauses are used for international data transfers
- Adequate protections are ensured before transferring data to third countries
- Cloud service providers comply with international data protection standards
- Contact support for details on data transfers
11 Privacy Policy Updates
255bet reserves the right to update this Privacy Policy, in part or in full, as needed. For significant changes, you will be notified in advance via your registered email or through a platform notification.
- The date of any changes will always be noted at the top of the page
- At least 7 days' notice will be given before any major changes
- Continued use of the platform after a revised policy takes effect will be considered as acceptance of the changes
- Copies of previous versions of the policy are available from support upon request
12 Contact & Complaints
For any questions, requests, or complaints regarding the Privacy Policy, our support team is always ready to help. 255bet treats every privacy-related request with the utmost seriousness.
Privacy Contact: [email protected]
- Privacy requests are typically responded to within 7 business days
- Complex requests may take up to 30 business days
- You will be kept updated on the progress of any investigation into your complaint
- If you are not satisfied with our decision, you have the right to file a complaint with the relevant regulatory authority
Thank you for reading 255bet's Privacy Policy. We believe transparency and trustworthiness are the foundation of a great platform. We're always here for any questions you may have.